At Mates Storage, we understand that you may need to access your stored items at any time. Our retrieval process is designed to be straightforward and convenient, ensuring you can get your belongings quickly and easily. Here’s how you can retrieve items from Mates Storage.
First, you’ll need to verify your identity to ensure that only authorized individuals have access to the storage units. Make sure to bring a valid photo ID, such as a driver’s license or passport, when you visit the facility.
Log in to your Mates Storage account online or through our mobile app to manage your storage unit and initiate the retrieval process. If you have any issues accessing your account, our customer service team is available to assist you.
To ensure a smooth retrieval process, it’s best to schedule a time to visit the storage facility. You can do this through your online account or by contacting our customer service team. Scheduling in advance helps us prepare for your visit and ensures that staff are available to assist you.
On the scheduled date and time, visit the Mates Storage facility where your items are stored. Our facilities are equipped with advanced security features, including surveillance cameras and gated access, to ensure your belongings are safe.
Once you arrive at the facility, present your photo ID to the staff. They will verify your identity and grant you access to your storage unit. You can then retrieve the items you need. If you require assistance, our staff are available to help you with moving and handling your belongings.
After you have retrieved your items, confirm the retrieval with the staff. This step is important for maintaining accurate records of the items stored and retrieved. It also helps us ensure that your storage unit remains secure.
Retrieving items from Mates Storage is a simple and efficient process. By following these guidelines, you can ensure that your belongings are easily accessible whenever you need them. For more information or assistance, visit the Mates Storage website or contact our customer service team.
